Bilingual German & English Customer Service Agent

Influx Inc

Handle phone, email and live chat customer inquiries in line with defined SLAs.

Provide accurate, clear, and empathetic responses across all channels.

Manage multiple conversations (especially live chat and email) simultaneously while maintaining high quality standards.

Resolve customer issues independently where possible and escalate complex cases appropriately.

Accurately document interactions in CRM/ticketing systems.

Adapt quickly to seasonal fluctuations in contact volume, particularly during peak periods.

Maintain professionalism and consistency when representing the brand across different markets.

What We're Looking For

• 2+ years experience in a multichannel customer support role (phone, email, and live chat).
• Prior experience supporting consumer-facing or e-commerce brands is strongly preferred.
• Comfortable working in environments with variable and seasonal volumes.
• Native or near-native proficiency is a MUST, both German and English (C1 level above).
• Excellent verbal and written communication skills.
• Strong active listening and empathy.
• Ability to explain processes and solutions clearly and confidently.
• Culturally aware and comfortable supporting customers across different regions.
• Calm, professional, and solution-oriented under pressure.
• Experience using CRM, ticketing, and telephony systems.
• Strong computer literacy and ability to learn new tools quickly.
• Accurate documentation and attention to detail.

Schedule & Availability

• This is a full-time role (44 hours per week), with coverage of Monday Friday, 10:00 17:00 CET (GMT +1).
• Reliable availability during peak seasonal periods is essential.