Billing Agent

Solution for Call Center...

Posted 30+ days ago

Experience

1 - 3 Years

Job Location

Giza - Egypt

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Process and generate accurate invoices for clients and customers in a timely manner.

  • Respond to billing inquiries and resolve discrepancies via phone, email, or chat.
  • Maintain up-to-date records of all billing transactions and adjustments.
  • Collaborate with internal teams to ensure billing accuracy and resolve account issues.
  • Monitor accounts receivable and follow up on overdue payments.
  • Assist customers with payment processing and provide clear explanations of charges.
  • Identify and escalate complex billing issues to the appropriate department.
  • Ensure compliance with company policies and relevant regulations in all billing activities.
  • Prepare regular billing reports and summaries for management review.
  • Support continuous process improvement initiatives within the billing department.

Desired Candidate Profile

  • Previous experience in billing, accounts receivable, or a related customer service role.
  • Strong attention to detail and high level of accuracy in data entry.
  • Excellent verbal and written communication skills in English.
  • Ability to handle confidential financial information with integrity.
  • Strong problem-solving skills and the ability to resolve customer issues efficiently.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Effective organizational and time management skills.
  • Commitment to delivering high-quality customer service.

Company Industry

  • Call Center
  • BPO
  • KPO
  • Outsourcing

Department / Functional Area

  • Cashier
  • Teller
  • Billing & Payment

Keywords

  • Billing Agent

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Solution for Call Center...

https://wuzzuf.net/jobs/p/1itt2puekbkt-billing-agent-solution-for-call-center-services-giza-egypt