Billing Executive UDrive

Core Responsibilities:

• Regular monitoring of the invoices and any adjustments.
• Address various customer service queries and emails relating to billing.
• Invoice adjustment
• Initiating refunds and adding wallet credits
• Bank confirmations.
• Sending invoices and SOAs to the customer
• Ad hoc requests to assist the customer.
• Maintain the customer database.
• Plan, track, and charge installments on invoices.
• Generating and exporting data reports and documents as needed.
• Responsible for ensuring timely and efficient collection of customer invoices.
• Coordinating with the collections department.
• Preparing and submitting monthly allocations.
• Reconciling the monthly collections from the team
• Resolving the queries / disputes and actioning on the same.
• Liaise with collections to resolve disputes and settle outstanding accounts.
• Regular checks to find irregularities with the customer accounts, trips, and vehicles, raise tickets to the concerned department.
• Coordinating with the legal/ Collection team on the fraud customers / customers with pending payments.
• Regular auditing and reconciling the above-mentioned tasks and rectify the errors and initiate changes in the process, if needed.
• Ad hoc tasks and reports according to the needs of the department.
• Collecting and sharing data from/to various departments when required, and maintaining pleasant relationships with other departments.
• Build billing dashboards and assist with reports for management analysis and decision making.
• Handling the complete process of UAE fines, salik & other chargeable items on long term rentals.
• Charging customers with the penalties regularly.

Requirements.

• Bachelor s degree in finance.
• 2-3 year of experience in Billing, Accounts & data reconciliation
• Proficient in advance Excel (Mandatory).
• Excellent attention to detail.
• Organized with an ability to stay focused on assigned tasks
• Ability to multitask effectively.
• Strong written and verbal communication skills.
• Ability to perform repetitive tasks with a high degree of accuracy.
• Comfortable working independently with minimal supervision.
• Outstanding interpersonal skills.
• Keen eye for finding fraud and issues.