Billing Transition Project Coordinator Vodafone

We are seeking a detail-oriented and collaborative individual to lead the transition of new customers and billing solutions into business-as-usual operations. This role is pivotal in managing tailored implementation models, coordinating with internal and external stakeholders, and ensuring seamless onboarding of VGE s largest customers. The individual will also support billing services and act as a single point of contact for high-profile migrations.

What you ll do

• Lead project initiation, planning, execution, and handover for new customer transitions.
• Collaborate with Customer and Account teams to align on contractual requirements.
• Provide regular updates to stakeholders on project progress.
• Implement new system capabilities, processes, and billing entities.
• Serve as a backup for Mobility Billing Demand Management.
• Ensure compliance with contractual billing terms.
• Act as a single point of contact for customer migrations, coordinating with Local Markets.
• Organise regular calls to address onboarding issues and prioritise capacity.
• Gather requirements for new products and support their implementation.
• Monitor contractual investments and incentives.
• Initiate tariff mappings and build billing processes based on special requirements.
• Conduct customer profile analysis and configure accounts and tariffs.
• Manage implementation services across multiple accounts.
• Resolve billing queries until customers are fully transitioned to BAU.
• Coordinate with cross-functional teams to meet project requirements.