BMC Helix CMDB Specialist

Miraki Tech

Role Overview:

Responsible for implementation, administration, and technical support of BMC Helix CMDB and related tools (Atrium CMDB, Discovery).

Key Responsibilities:

• Manage and automate Configuration Item (CI) updates for accurate CMDB data (cloud & on-prem). o Administer and configure BMC Helix Discovery for asset discovery and synchronization with CMDB.
• Implement/fine-tune reconciliation rules and resolve deduplication or reconcile errors.
• Integrate CMDB with external tools (e.g., SCCM, SolarWinds, IBM Maximo, WebSphere) using APIs and connectors.
• Monitor and support multi-cloud environments for comprehensive asset visibility.
• Perform deep-dive troubleshooting and root cause analysis of CMDB/data issues.
• Develop and maintain CMDB dashboards and request catalogs for reporting/analytics.
• Manage customizations and process improvements in Helix CMDB.

Required Technical Skills:

• Strong knowledge of BMC Helix CMDB, Atrium Core, BMC Helix Discovery, Asset Management, Reconciliation/Normalization.
• Experience with REST APIs, integrations, data federation, role-based access control.
• Familiarity with change management, service request management, and ITSM suite/AR System administration.
• Hands-on experience with troubleshooting, upgrading, and supporting tasks related to CMDB and Discovery tools.