Boutique Manager -Fashion & Luxury Jewellery Khimji Ramdas

Job Description

Roles & Responsibilities

Desired Candidate Profile

Client Experience & Development

• Ensure all associates provide the highest level of customer service

• Manage client database and utilize information to increase sales and client contact

• Execute service excellence to increase client satisfaction and retain customer loyalty

• Resolve all client problems and complaints quickly and effectively

• Manage all special events, including collection previews, client events, sale events, etc.

• Empower associates to make decisions in the customer’s best interest that also support the

The company’s philosophy

Team Management & Development

• Identify and recruit new talents, build and retain a high-performing team

• Lead by example, demonstrating passion towards APM MONACO, know our brands

Products, mission, and value

• Conduct in-store training, one-on-one coaching, and team meetings

• Build individual objectives and development plans

• Ensure image and grooming standards are professional, reflective of the brand image and

Always adhered to

• Resolve all human resources issues in a timely and effective manner, partnering with HR

Team when necessary

Skills and Traits:

• Management and leadership skills

• Business acumen

• Strategic thinking

• Client intelligence

• Reactive, flexible, and open-minded

• Fluency in Arabic, English, and other language

The role will need a lot of operational qualities / supervision as we will have a performance based gross margin structure from the brand and any shortfalls in ops will hurt our business viability