Boutique Manager

Guerlain

Job Responsibilities

Elevated Customer Experience: Lead by example to deliver unparalleled customer experiences, embodying the "Dare to Bee" sales philosophy. Focus on attracting, developing, and retaining loyal Guerlain customers. Proactively address and resolve customer issues with speed and efficiency.

Business Performance & Strategy: Implement Guerlains policies to achieve sales targets and P&L objectives, managing budgets responsibly. Analyze key performance indicators (KPIs), generate reports, and spearhead action plans, initiatives, and partnerships to maximize results.

Team Leadership & Development: Onboard, coach, and train new employees, cultivating a positive and collaborative team environment. Set clear individual and team objectives, conduct performance evaluations, and identify training opportunities to foster continuous professional growth. Champion team successes and address performance issues in collaboration with HR. Ensure adherence to all operational procedures and policies.

Operational Excellence: Oversee administrative tasks such as scheduling, training, and uniform management. Manage boutique maintenance, vendor relationships, and risk/security protocols, including cash handling and inventory control.

Visual Merchandising & Brand Standards: Maintain impeccable boutique presentation, adhering to Guerlains visual merchandising guidelines and ensuring the teams professional appearance. Collaborate with support teams on merchandising implementation.