Boutique Manager

Client of NADIA Global

Job Summary: One of our clients in Riyadh is looking for Boutique Manager, responsible for producing desirable sales results, achieving the sales target, objectives, sales revenue and maintaining a sustainable customer enchantment in luxury level by mastering the sales process, product knowledge for optimum profitability. Maintain Key Client relationship and assure a professional customer service behavior that exceeds customer expectations.

Key Responsibilities: Apply and Implement Company culture among the team. Manage the opening and closing shifts of the boutique. Daily briefs for the team to cover Sales performance, CRM Review, and daily objectives. Weekly meetings with the respective manager to deliver: Market Brief, Team updates, Retail Performance analysis, and upcoming opportunities. Weekly meetings with the team to review the KPIs, merchandising needs, Special orders follow up, opportunities in the pipeline, personal targets achievements, and all other boutique related matters. Lead the boutique to reach monthly and annual targets. Analyze sales statistics to determine business growth potential, and monitors sales performance on a continuous basis. Submit all this information in the monthly report. Seek new customers and new sales opportunities, initiates action plan to approach and secure new businesses for the Company. Update the management on changing sales trends within the market to foster needed changes and adjust plans accordingly. Lead, develop, build and influence a top notch and experienced sales team, through continuous mentoring, training and weekly meetings. Ensure proper stock levels are maintained and dead stock depleted in the boutique. Facilitate and convey feedback to the management regarding retail needs and challenges. Work closely to HR to for employee related matters, identify and reward star performers through the Performance Management System and career/succession planning. Develop and maintain a strong work relationship with company s key clients in the market. Ensure that all sales team contact the regular and potential customers through phone call or direct contact. Maximize the usage of salesforce CRM system by all the sales team by encouraging the team and reinforcing its benefits. Maintain the boutique environment and customer enchantment checklist as per the company standards and run quarterly Customer enchantment audits to the boutique. (Based on the boutique Guide). Ensure that the boutique is submitting the daily sales report, footfall registration, and won/loss opportunities on a daily basis with complete professionalism. In charge of boutique opening/closing procedure, accountable for handing the keys, the alarm code, and POS. Work roster schedule for all team and monitor the attendance and vacation. Prepare the boutique for welcoming customers: checking the showcase, displays, monitor cleanliness and tidiness of the boutique at all the times, and assure the inventory count and control upon every beginning of the shift. Manage or assign someone to handle the petty cash, and monitor the weekly reports shared with finance department. Placing new order related to stock gap and sales tools. Handle the business emails for any requirements. Ensure that all boutique team are aligned with Company s grooming standards, work etiquette and product displays are according to the 5s methodology. Presents Jewelry using company luxury standards. Manage the discount average, handle and conduct professionally the price negotiation of the customer, following Company Discount Policy. Upselling and cross-selling at any upcoming opportunity and promote other company branches. Closing the deal and manage the necessary processes as per company standards after sales with customers. Responds to any management project when assigned (attending events and exhibitions). Report the boutique maintenance issues and repairs to the operation team. Supervise and assist the sales team for gaining a clear understanding about their customer requirements by asking open and specific questions. Manage the team labeling any newly received items, or upon price change. Responsible of securing and updating work permits, letters and other as per management requirement. Manage and audit the repairs received from customers, and call customer for collection. Inventory and cash control. Work along with Marketing team by providing report about customer require and what to advertise.