Boutique Supervisor
IHG Hotels & Resorts
Employer Active
Posted 14 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Job Details
Country: UAE
City: Dubai
Industry: Hospitality and Tourism
Function: Customer Service
Key Responsibilities
- Refresh and elevate the boutique experience to reflect Six Senses wellness and sustainability values
- Continuously assess product offerings and guest services to ensure innovation and relevance
- Maintain strong presence on the floor to uphold LQA standards and guest satisfaction
- Lead and mentor the boutique team to deliver exceptional guest service
- Address guest concerns through effective service recovery when required
- Inspect boutique spaces regularly and ensure timely completion of maintenance and improvements
- Manage guest bookings, maintain reception hygiene, and ensure polished front-of-house presentation
- Plan and drive boutique business strategies in alignment with property goals
- Conduct monthly inventory and follow pricing guidelines from the property
- Collaborate with marketing, sales, and PR to support revenue and branding initiatives
- Maintain full knowledge of property facilities and guest services
- Update guest history profiles to support personalized service
- Oversee the operational budget, monitor costs, and ensure profitability
- Ensure ethical operations following all local regulations and corporate policies
Skills Set
- Luxury retail operations
- Guest relationship management
- Team leadership and training
- Inventory control and merchandising
- Service recovery and communication
- Budget management
- Boutique presentation and hygiene standards
Why Join Us
- Work with a globally recognized wellness-driven luxury brand
- Lead a distinctive boutique offering curated products and experiences
- Opportunities to grow within Six Senses unique service culture
- Supportive, inclusive, and creative work environment
Desired Candidate Profile
Position Overview
Six Senses The Palm Dubai is seeking a Boutique Supervisor to lead the daily operations of the resort s boutique, elevate guest engagement, and uphold brand standards rooted in wellness, sustainability, and crafted experiences. This role blends luxury retail leadership with hospitality excellence, ensuring guests enjoy a refined, memorable boutique experience.
Ideal Profile
- Diploma or degree in Hospitality, Retail Management, or related field
- At least 2 years of luxury hotel, boutique, or retail supervisory experience
- Strong understanding of premium guest service and luxury retail standards
- Proficient in MS Office; familiar with POS, PMS, and CRM systems
- Excellent communication skills and fluency in English
- Knowledge of sustainability-focused products and wellness retail trends
- Strong leadership skills with the ability to motivate and develop teams
- Detail-oriented with strong organizational and problem-solving abilities
Company Industry
Department / Functional Area
Keywords
- Boutique Supervisor
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IHG Hotels & Resorts
About the Company
Six Senses The Palm Dubai is a luxury wellness resort known for its sustainability ethos, crafted guest experiences, and immersive hospitality philosophy. The boutique reflects these values through thoughtfully curated products that enhance the guest journey.