Boutique Supervisor Six Senses The Palm Dubai Dubai, UAE

IHG Hotels & Resorts

Position Overview
Six Senses The Palm Dubai is seeking a Boutique Supervisor to lead the daily operations of the resort s boutique, elevate guest engagement, and uphold brand standards rooted in wellness, sustainability, and crafted experiences. This role blends luxury retail leadership with hospitality excellence, ensuring guests enjoy a refined, memorable boutique experience.

Job Details
Country: UAE
City: Dubai
Industry: Hospitality and Tourism
Function: Customer Service
Salary: 9000 12000 (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time

Key Responsibilities
Refresh and elevate the boutique experience to reflect Six Senses wellness and sustainability values
Continuously assess product offerings and guest services to ensure innovation and relevance
Maintain strong presence on the floor to uphold LQA standards and guest satisfaction
Lead and mentor the boutique team to deliver exceptional guest service
Address guest concerns through effective service recovery when required
Inspect boutique spaces regularly and ensure timely completion of maintenance and improvements
Manage guest bookings, maintain reception hygiene, and ensure polished front-of-house presentation
Plan and drive boutique business strategies in alignment with property goals
Conduct monthly inventory and follow pricing guidelines from the property
Collaborate with marketing, sales, and PR to support revenue and branding initiatives
Maintain full knowledge of property facilities and guest services
Update guest history profiles to support personalized service
Oversee the operational budget, monitor costs, and ensure profitability
Ensure ethical operations following all local regulations and corporate policies

Ideal Profile
Diploma or degree in Hospitality, Retail Management, or related field
At least 2 years of luxury hotel, boutique, or retail supervisory experience
Strong understanding of premium guest service and luxury retail standards
Proficient in MS Office; familiar with POS, PMS, and CRM systems
Excellent communication skills and fluency in English
Knowledge of sustainability-focused products and wellness retail trends
Strong leadership skills with the ability to motivate and develop teams
Detail-oriented with strong organizational and problem-solving abilities

Skills Set
Luxury retail operations
Guest relationship management
Team leadership and training
Inventory control and merchandising
Service recovery and communication
Budget management
Boutique presentation and hygiene standards

Why Join Us
Work with a globally recognized wellness-driven luxury brand
Lead a distinctive boutique offering curated products and experiences
Opportunities to grow within Six Senses unique service culture
Supportive, inclusive, and creative work environment

About the Company
Six Senses The Palm Dubai is a luxury wellness resort known for its sustainability ethos, crafted guest experiences, and immersive hospitality philosophy. The boutique reflects these values through thoughtfully curated products that enhance the guest journey.
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