Branch Manager - Express & Courier

Client of RecruitMe Plus

Key Responsibilities

• Oversee daily branch operations, ensuring smooth and efficient workflow across all functions.
• Manage the warehouse, delivery network, and administrative processes.
• Ensure adherence to operational KPIs including On-Time Delivery (OTD), shipment accuracy, and service quality.
• Implement and maintain operational policies, SOPs, and best practices.
• Ensure compliance with local regulations and internal corporate standards.

Business Development & Sales

• Lead commercial efforts to expand the client base and drive new business acquisition.
• Develop and execute sales strategies to achieve monthly revenue targets.
• Identify market opportunities, build strategic partnerships, and enhance brand positioning in the Qatar market.
• Maintain strong relationships with new and existing customers to ensure retention and satisfaction.

Financial & Performance Management

• Oversee branch P&L, focusing on revenue growth, cost control, and profitability.
• Prepare regular performance reports and forecasts for senior management.
• Monitor key financial KPIs and implement corrective actions where required.

Team Leadership

• Build, mentor, and manage the local team as the operation scales.
• Ensure staff adhere to performance standards, operational processes, and customer service expectations.
• Promote a positive and productive work environment while fostering continuous improvement.

Compliance & Quality Assurance

• Ensure full compliance with Qatars local regulations, industry requirements, and internal policies.
• Oversee quality standards related to service delivery and shipment handling.
• Support audits, risk assessments, and regulatory inspections as needed.

Key Performance Indicators (KPIs)

• Monthly Revenue Growth
• New Business Acquisition
• Operational Efficiency: OTD %, accuracy rates, turnaround times
• Profitability & Cost Control
• Customer Retention & Satisfaction Scores