Branch Manager AW Rostamani Holdings Co LLC

Leading From the Front:

• To achieve Branch target in Units, Revenue & Gross Profit.

• To arrange branch level activities to generate more walk-ins.

• To motivate sales team, add-value to each sale by promoting GAP. Extended Warranty, Insurance, Rust Proofing, Service Contract, Accessories Sales, etc.

• To think out of the box & be creative in enhancing showroom operations, sales & walk-ins.

• To ensure sales executives create lead for all enquiries & follows up to generating maximum sales. (Including G-CMU Leads).

• To ensure quality and accurate data is captured by his team members.

• To ensure mystery shopping targets are achieved.

• To live AAC Core Values - Integrity, Commitment, Adding Value & Never being Satisfied.

KPI:

• To ensure team / branch achieves KPI’s set by the management.

• To motivate the team, achieve quarterly non-financial KPI’s.

CS Management Role:

• To deliver consistent high Customer Satisfaction to build strong Nissan/Infiniti Brand. 

• To ensure monthly CS scores of all SSI attributes are achieved.

• To find out the root cause of VOC/Complains of customers from all the sources & implement corrective action plan.

• To monitor & guide individual Sales Executives on their SSI attributes score.

• To implement best practices within AACO as well as those of competitors.

Administration Role:

• To lead, motivate & guide individual sales executives in achieving their targets.

• To ensure punctuality of staff and discipline of the Showroom is maintained.

• To submit all branch reports on time.

Finance/ Risk Management Role/Vehicle Storage:

• To ensure cost management.

• To ensure all bank documents are submitted on time.

• To ensure the issuance of custom papers & Traffic Letters are controlled.

• To ensure vehicles are not delivered prior to registration and cheque clearance.

• To perform stock taking at the beginning of every month and random stock taking during the month.

• To ensure all vehicles on showroom display have tyre pressure inflated to 43 PSI as per Nissan storage manual.

• To ensure vehicles are not registered before physical receipt from logistics or branches.

Marketing and Communication Role.

• To build good PR with Govt. depts. to promote retail sales through different activities like visiting Majlis etc.

• To coordinate with the marketing department to implement branch marketing activities.

• To maintain showroom ambience and brand visual identity as per Nissan Standards.

• To ensure all staff members are informed about the communications from the Head Office.

Learning & Development Role :

• To ensure all sales executives have adequate knowledge & skills to perform their jobs.

• To nominate Sales Executives ongoing training as per their needs to enhance their skills & knowledge. 

• To ensure all the sales executives attend their respective training programs.

• To carry out Annual Appraisal of the Sales Executives as per their KPI performance.

Process Compliance Role :

To ensure branch Internal Process compliance to following.

• NSSW/DPR Compliance.

• ISO Compliance.

• SOP Compliance.