Branch Manager

Client of NOK for Human Capital

Key Responsibilities

• Oversee and manage the daily operations of the branch to ensure smooth workflow and high service standards.
• Lead the branch team, assign tasks, monitor performance, and ensure achievement of sales and operational targets.
• Drive sales growth for travel packages, religious tourism programs, Hajj & Umrah services, and other tourism offerings.
• Ensure excellent customer experience by handling escalations, solving problems, and maintaining strong client relationships.
• Coordinate with sales, operations, accounting, suppliers, and management to ensure accurate and timely service delivery.
• Monitor branch profitability, expenses, KPIs, and monthly performance reports.
• Ensure compliance with company policies, booking and payment procedures, tourism regulations, and internal controls.
• Support supplier coordination and maintain strong business relationships with tourism partners.
• Report regularly to the General Manager with branch performance updates, challenges, and improvement recommendations.

Requirements

• Bachelor's degree in Tourism, Business Administration, Hospitality Management, or a related field.
• Minimum 12 years of experience in the Tourism and Travel industry.
• At least 4 years of experience in a Branch Manager role.
• Extensive experience in Religious Tourism, especially Hajj and Umrah, is a must.
• Strong background in branch operations, sales targets, profitability, and customer satisfaction.
• Strong knowledge of tourism operations, supplier coordination, and customer service standards.
• Excellent command of English, both written and spoken.
• Advanced computer proficiency.
• Good knowledge of MS Office, CRM/ERP systems, reservation systems, and travel booking platforms.
• Strong leadership, team management, problem-solving, and decision-making skills.
• Resident of El-Sheikh Zayed City, 6th of October, Giza, or nearby areas is preferred.
• IATA, Tourism Operations, Sales Management, or Hajj & Umrah certificates are preferred.