Branch Manager - Luxury Dog Park

SIHAMCO

Whether you re a pet parent, an animal lover, or a passionate professional LucaLand welcomes you to be part of a joyful, inclusive, and compassionate journey. Together, we re building something extraordinary one paw at a time.

Job Summary

The Branch Supervisor at Luca Park is responsible for overseeing daily operations, ensuring excellent customer service, maintaining brand standards, and leading the branch team to deliver a fun, safe, and engaging experience for all visitors both humans and their furry friends. A genuine love for dogs and comfort around them is essential for this role.

Key Responsibilities:

• Supervise and manage the day-to-day operations of Luca Park.
• Ensure high standards of hygiene, safety, and guest experience in all areas.
• Lead, train, and motivate team members to deliver exceptional service.
• Handle guest inquiries, complaints, and feedback with professionalism and care.
• Oversee cash handling, inventory control, and daily reporting.
• Coordinate with the operations and marketing teams for promotions and events.
• Ensure proper care, comfort, and safety for visiting dogs in compliance with Luca Land s policies.
• Maintain a welcoming and enjoyable atmosphere for all guests and their pets.
• Monitor employee performance and schedule shifts efficiently.
• Ensure compliance with company policies, health, and safety regulations.