Branches Support Officer

Arab Bank

Key Roles:

• Conduct periodic surprise review to the branches to ensure that they follow the policies and procedures of the bank, review books, returned cheques etc.
• Surprise count for custodies in the branch (vault, CSO s, cash in hand, bank draft stock, self-services, cheque books, returned cheques etc.).
• Review vault cash register to ensure that the cash management is duly run (cash in safely preserved and cash holding limits determined by the GM are monitored / not exceeded).
• Monitor CSO s cash area in the branch to ensure that related regulations and rules are available and highly considered & applied (cash exchange register /monitor cash limits/ cash area is well protected).
• Ensure that operation staffs in branches are conducting regular reconciliation of the safe boxes retained balances (collaterals) & duly follow up safe boxes as per policy and procedures (contracts/ stamps/ due boxes etc.).
• Ensure that certain reconciliations are properly conducted (stamps machine, CSO s cash, stopped cheques).
• Ensure that keys custody register is being regularly updated as per related policies and procedures.
• Ensure that operations staffs in branches are performing the control role efficiently in terms of surprise count / checking documents vs. journal / follow up suggestions box/ activated services / self-services destroying process . etc.
• Monitor security aspects in the branch (surveillance cams /fire extinguishers/ alarming systems) to ensure that bank assets (furniture, machines, equipment, etc.) are managed carefully in an optimal way.
• Review propaganda leaflets and brochures for bank products.
• Prepare the report of the control filed visit to be reported to branches control manager to study, comment, and make needful follow up.
• Play the role of a coordinator between branches and GM department : receive / Send spare keys custody to be preserved in the Secretariat department (or the concerned department as per country arrangement) .
• Study branches redemption-requests to restore cash excess amounts & make proper recommendations.
• Conduct emergency visits to the branches assigned by control manager to go through some critical cases (cash differences, embezzlement, customers complaints ).
• Participate and being in location during the process of opening, closing or renovating branches.
• Review and analyze the reports of the internal audit on branches, direct the branches to handle any comments mentioned and suggest solutions to avoid recurrence.
• Study, update, and follow customers complaints on operations to sort them out and avoid recurrence.