Brand Champion

Foundever

Employer Active

Posted 9 hrs ago

Experience

1 - 7 Years

Job Location

Cairo - Egypt

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Job Overview:

The Brand Champion s mission is to raise brand awareness, enhance team performance, and elevate the overall customer service experience. This role ensures that Customer Service Representatives (CSRs) fully understand and represent the telecom brand, its values, and offerings. Acting as a key focal point between operations and the client, the Brand Champion plays a vital role in driving engagement, communication, and performance alignment.

Key Responsibilities:

  • Educate Customer Service teams on telecom products, services, and the brand s core values.

  • Build and reinforce brand recognition by clearly communicating why the telecom brand is the preferred choice.

  • Provide subject matter expertise and create excitement around new products, pricing, promotions, and incentives.

  • Inspire and support CSRs to deliver an exceptional customer experience aligned with brand standards.

  • Act as an on-site brand ambassador, ensuring consistent brand representation across all customer interactions.

  • Develop and manage monthly brand activity calendars to drive engagement and awareness.

  • Conduct uptraining sessions for Team Leaders and selected stakeholders on brand updates and initiatives.

  • Support performance improvement by energizing teams and rallying engagement around brand goals.

  • Act as a focal point for brand-related insights, collecting data and sharing relevant updates with the client.

  • Maintain strong and professional communication with the client, including participation in meetings when required.

Desired Candidate Profile

  • Minimum 6 months of experience as a Customer Service Representative (CSR); SME or CSR Level 2 is preferred

  • Strong understanding of telecom products and services, or the ability to quickly build this knowledge.

  • Confident communicator, with the ability to represent the brand effectively in client-facing meetings.

  • Strong presentation, interpersonal, and influencing skills.

  • Energetic, enthusiastic, and passionate about customer experience and brand representation.

  • Creative mindset with the ability to develop engaging ideas and initiatives.

  • Ability to motivate teams and drive performance through engagement and communication.

Company Industry

  • IT - Software Services

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Brand Champion

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Foundever

https://jobs.foundever.com/job/Cairo-Brand-Champion-Cair/1377115800/