Brand Quality Manager

AccorHotel

Employer Active

Posted 5 hrs ago

Experience

1 - 7 Years

Job Location

Algeria - Algeria

Education

Bachelor of Hotel Management(Hotel Management)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Main tasks:

  • Ensure the application of the brand's quality standards and procedures.
  • Conduct regular internal audits in all hotel departments.
  • Follow up on corrective action plans and their implementation.
  • Analyze customer feedback, satisfaction surveys and online comments.
  • Identify areas for improvement and propose corrective actions.
  • Participate in the continuous improvement of the customer journey and experience.
  • Raise awareness and train teams on quality standards.
  • Supporting managers in monitoring quality performance.
  • To develop a culture oriented towards service and customer satisfaction.
  • to develop quality reports and dashboards.
  • Monitor quality KPIs: customer satisfaction, audits, online reputation, brand compliance.
  • Communicate the results and recommendations to management.

Desired Candidate Profile

Minimum, Bac +3 or Bac +5 in hospitality, management, quality or service management.

  • Proven experience in a similar position in luxury hotels.
  • Good knowledge of international luxury standards and hotel procedures.
  • My mastery of quality tools and audits.
  • Good understanding of customer satisfaction indicators.
  • Proficiency in office tools and hotel software.
  • Attention to detail and excellence.
  • Excellent interpersonal and teaching skills.
  • Capacity for analysis and organization.
  • Leadership and team spirit.
  • Customer focus and results.
  • Excellent command of French and English

Company Industry

  • Hotels
  • Hospitality

Department / Functional Area

  • Quality
  • Testing
  • QA
  • QC
  • Inspector

Keywords

  • Brand Quality Manager

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AccorHotel

Join a hotel that is a member of the Accor network, whose group brings together more than 5,500 hotels, 10,000 restaurants and lifestyle destinations in 110 countries.

Here, we believe in you and what you bring to the table.

Opportunities for development and growth are numerous. Every project, every action contributes to creating a positive and memorable impact for our clients, our colleagues, and also for our planet.

Together, we embody the vision of responsible hospitality. Become a Heartist, and let your heart guide you in this world where life beats stronger.

Read More

https://jobs.smartrecruiters.com/AccorHotel/744000127499864-brand-quality-manager

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