BSS Application Support Engineer
Client of Kalamntina
Posted 30+ days ago
Send me Jobs like this
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Responsibilities
- Provide L1/L2 application support for telecom BSS solutions in the billing and customer care domain.
- Manage incidents, defects, and service requests through full lifecycle resolution within SLA targets.
- Operate and maintain BSS applications, troubleshooting functional and data-related issues.
- Implement workarounds, corrective fixes, and resolve data inconsistencies in BSS systems.
- Perform diagnostics and root-cause analysis of application and system issues.
- Escalate issues to senior technical teams with required logs, technical evidence, and analysis documentation.
- Execute and support billing runs, deployment activities, UAT cycles, and post-production validation.
- Maintain proactive communication with customers and offshore/onshore teams to ensure timely issue resolution.
- Prepare and deliver regular reports on open, in-progress, and resolved tickets, highlighting risks, trends, and SLA compliance.
- Support application maintenance, configuration updates, and operational activities across BSS environments.
- Collaborate with cross-functional telecom operations and support teams to ensure smooth service delivery.
- Travel to customer sites when required and provide shift-based operational support coverage.
Desired Candidate Profile
Qualifications
- 1 4 years of experience in telecom BSS application support, CRM, or billing systems.
- Bachelor s degree in Computer Science, Information Technology, or a related field.
- Hands-on knowledge of telecom BSS architecture, billing processes, and customer care systems.
- Experience with SQL and relational databases (MySQL) and NoSQL databases (MongoDB, Cassandra).
- Working knowledge of UNIX/Linux environments and basic Java/WebLogic concepts.
- Familiarity with shell scripting for operational and troubleshooting tasks.
- Understanding of ticketing workflows, SLA-driven support processes, and incident management.
- Exposure to container and platform tools such as Docker or Rancher (preferred).
- Strong analytical, troubleshooting, and communication skills in customer-facing support roles.
Company Industry
- Recruitment
- Placement Firm
- Executive Search
Department / Functional Area
- IT Software
Keywords
- BSS Application Support Engineer
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com
Client of Kalamntina
https://kalamntina.com/vacancies/bss-application-support-engineer
Similar Jobs
L2 - Technical Support Engineer
Dicetek LLC
- 5 - 10 Years
- Dubai - United Arab Emirates (UAE)
IT Functional Support
Al Hadeer Marble and Stone Cutting Factory L.L.C
- 1 - 2 Years
- Sharjah - United Arab Emirates (UAE)
IT Application Support Technician
UNIKAI Foods P.J.S.C
- 2 - 4 Years
- Dubai - United Arab Emirates (UAE)
Application Support Engineer
Dicetek LLC
- 8 - 10 Years
- Dubai - United Arab Emirates (UAE)
Application Support Engineer
Confidential
- 0 - 2 Years
- Dubai - United Arab Emirates (UAE)