Buggy Host Hyatt Hotel

Provide timely, safe, and efficient buggy transportation for guests and colleagues across the resort.

• Greet guests warmly, using their names whenever possible, and engage in meaningful, personalized interactions.
• Offer information about resort facilities, activities, and services during transit in a natural and engaging manner.
• Anticipate guest needs and proactively offer assistance, ensuring a seamless experience.

Operate buggy vehicles in a safe and responsible manner, adhering to all resort and local safety regulations.

• Conduct daily vehicle checks to ensure cleanliness, functionality, and safety standards are met.
• Report any maintenance issues or incidents promptly to the appropriate department.
• Ensure guest safety at all times, including proper seating and adherence to capacity guidelines.

Act as an ambassador of Miraval s brand values, delivering service with mindfulness, empathy, and authenticity.

• Maintain a calm and composed demeanor, even during peak operations or challenging situations.
• Handle guest requests and concerns with professionalism and care, escalating when necessary.

Maintain clear communication with Front Office, Concierge, and other departments to ensure efficient guest movement.

• Respond promptly to transportation requests via radio or assigned communication tools.
• Support arrival and departure experiences, including luggage coordination when required.

Ensure buggies are clean, well-presented, and aligned with luxury standards at all times.

• Maintain cleanliness of buggy stations and designated waiting areas.
• Assist in organizing buggy flow and parking in high-traffic areas.

Embrace and reflect Miraval s philosophy of mindfulness and well-being in daily interactions.

• Create a peaceful and welcoming atmosphere for guests throughout their journey within the resort.
• Respect the privacy, preferences, and individuality of each guest.