Bus Driver/Boat Captain

Confidential Company

• To safely drive City Sightseeing/Sharjah Boats Tour vehicles and operate boats, ensuring smooth and timely transportation of

passengers on both land and water.

• To provide exceptional customer service, promoting the City Sightseeing/Sharjah Boats Tour and local attractions.

• To maintain both vehicles and boats in excellent condition, ensuring safety and operational efficiency.

• To promote a seamless customer experience, combining land and water tour services.

• Ability to multitask effectively, responding to the dynamic needs of the company and ensuring smooth operations across both driving /boating activities.

  • Safely operate City Sightseeing vehicles/Sharjah Boats Tour-boats, adhering to all traffic, maritime, and safety

  regulations.

  • Ensure timely arrivals and departures, both on land and water, according to the operational schedule.

  • Maintain safety and comfort for all passengers during their journey.

  • To provide exceptional customer service by offering a warm welcome and fond farewell to customers, highlighting the products and services

  • on offer, identifying individual needs to ensure they receive the very best value for money from their purchases.

  • To understand the City Sightseeing/Sharjah Boats Tour product and the ability to provide accurate information regarding our product and other products we may sell.

  • To entertain and assist customers through the engaging sharing of interesting and relevant information and advice about Sharjah as a city. e.g. the history, relevant attractions, good food outlets, and good shopping areas.

  • Keep up to date with road closures, diversions or special events that affect the service. This is done by reading notices, newsletters, attending briefings.

  • Offer engaging commentary about the tour route, local attractions, and points of interest.

  • Maintain a friendly and professional attitude, ensuring customers feel valued.

• Cash notes and any other suspicious notes must be checked to ensure they are genuine legal tender.

• Credit cards – The processing of credit card transactions.

• The checking of tickets already issued (time, the price paid) to ensure that no passenger travels either without paying or without a ticket.

• The reconciliation of revenue and tickets collected with a waybill (from the ticket machine allocated) at the end of each day.

• Reporting of any suspicious behaviour or activity by customers or staff members.

  • Be a brand ambassador for City Sightseeing Sharjah Tours/Sharjah Boats Tours and Shurooq.

  • Be responsible for the consistent delivery of the brand to external partners.

  • Represent City Sightseeing/Sharjah Boats Tour with pride and professionalism, promoting the company in a positive manner.

  • Ensure you are always wearing the full, clean, and correct uniform during duty hours.

  • Maintain a polished, approachable demeanour when interacting with customers and colleagues.