Business Analyst - Digital Banking Dicetek LLC

Job Description

Roles & Responsibilities

Desired Candidate Profile

• Bachelor s degree in Business Administration, Information Systems, Computer Science, Engineering, or a related field.

Experience

• 3 7 years of experience as a Business Analyst (depending on seniority).

• Prior experience in Retail Banking and Digital Banking is strongly preferred.

• Hands-on experience with Mobile Banking and Online Banking platforms is a must.

• Experience working with cross-functional teams (Business, IT, Vendors).

• Minimum 2 year experience in Finacle IBMB is mandatory

Required Skills & Competencies

Functional & Technical Skills

• Strong requirements gathering and documentation skills (BRD, FRD, User Stories).

• Understanding of digital banking products, customer journeys, and channel capabilities.

• Experience with Agile / Scrum and/or Waterfall delivery methodologies.

• Familiarity with APIs, integrations, and system dependencies (high-level understanding).

• Proficiency in tools such as JIRA, Confluence, MS Visio, PowerPoint, Excel.

Soft Skills

• Excellent communication and stakeholder management skills.

• Strong analytical and problem-solving abilities.

• Ability to work independently and manage multiple priorities.

• Customer-centric mindset with attention to detail.

Preferred / Nice to Have

• Experience working in UAE or GCC banks.

• Exposure to digital onboarding, instant payments, wallets, or open banking initiatives.

• Certification such as CBAP, PMI-PBA, Agile BA, or Scrum.

Success Indicators

• Clear and complete requirements with minimal rework.

• On-time and quality delivery of digital initiatives.

• Improved customer experience and operational efficiency.

• Positive stakeholder feedback and strong collaboration.