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Job Description
Roles & Responsibilities
Key Responsibilities
Business Analysis
- Conduct detailed requirements gathering through stakeholder interviews, workshops, and analysis.
- Document business processes, workflows, rules, and policies to ensure shared understanding and alignment.
- Collaborate with stakeholders to define project scope, objectives, and success criteria.
- Analyze data and business needs to identify gaps, risks, and opportunities for improvement.
- Validate that solutions meet business needs and align with regulatory and compliance requirements.
PMO Support and Governance
- Support Project Management Office (PMO) activities by developing and maintaining program governance documentation.
- Track compliance and audit requirements to ensure full adherence to governance frameworks.
- Assist with the preparation of project and program reports, dashboards, and executive summaries.
- Monitor key performance indicators (KPIs) to measure project health and success.
Stakeholder Management and Communication
- Act as a liaison between SMEs, business teams, and technical delivery teams to ensure mutual understanding of requirements.
- Facilitate workshops and meetings to drive alignment on deliverables and priorities.
- Support change management activities by ensuring stakeholders are informed and engaged throughout the project lifecycle.
Desired Candidate Profile
Required Qualifications and Experience
- 6-10 years of experience in business analysis and/or PMO roles within complex organizations or transformation initiatives.
- Strong knowledge of at least one specialized domain, such as:
- Customer Experience (CX)
- Technology / Digital Transformation
- Pensions or Investments
- Collections or Fraud Management
- Medical or Healthcare Services
- Strategy Development and Execution
- Proven experience creating detailed documentation, including workflows, process maps, and business requirements.
- Familiarity with project management tools and practices, such as RAID logs, dashboards, and reporting systems.
- Strong analytical, problem-solving, and critical-thinking skills.
- Excellent written and verbal communication skills, including the ability to present complex information clearly to diverse audiences.
Preferred Qualifications
- Bachelors degree in Business, Management, Information Systems, or a related field.
- Certifications such as CBAP, PMI-PBA, or PRINCE2 Foundation.
- Experience working in government, financial services, or other highly regulated sectors.
- Knowledge of Agile frameworks and methodologies.
Core Competencies
- Analytical Thinking: Ability to translate complex business needs into actionable solutions.
- Attention to Detail: Ensures documentation is accurate, comprehensive, and compliant.
- Collaboration: Builds effective relationships across diverse teams and functions.
- Communication: Clear and concise communicator, both verbally and in writing.
- Governance Mindset: Promotes adherence to regulatory and quality standards.
Company Industry
- IT - Software Services
Department / Functional Area
- IT Software
Keywords
- BUSINESS ANALYST / EPMO
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