Business Analyst (ICT Governance) Starlink WLL

Role Purpose:

Define and oversee overall ICT governance practice including process & requirements engineering for sport venues & events business domains including driving the tournament operations planning activities for events ensuring event support readiness is in place across all ICT domains.

Key Responsibilities

ICT Governance & Framework Development

• Define, establish, and continuously improve the ICT governance framework, policies, standards, and procedures in alignment with organizational strategies and best practices.

• Ensure ICT governance models support sport venues, tournaments, and large‑scale event operations.

• Oversee compliance with internal governance policies, regulatory requirements, and industry standards.

Business & Requirements Engineering

• Lead end‑to‑end requirements engineering activities, including business requirements, functional and non‑functional requirements, and operational readiness requirements.

• Engage with business stakeholders, venue operators, event teams, and technical domains to elicit, analyze, validate, and document requirements.

• Ensure traceability of requirements from business objectives through solution design, delivery, and operational support.

Event & Tournament Operations Planning

• Drive ICT tournament and event operations planning activities to ensure event support readiness across all ICT domains.

• Coordinate with ICT infrastructure, applications, networks, cybersecurity, service management, and vendor teams to ensure integrated readiness.

• Support planning for critical milestones such as rehearsals, test events, go‑live readiness, and post‑event transition activities.

Stakeholder & Domain Coordination

• Act as a key interface between business units, ICT teams, vendors, and external partners.

• Facilitate governance forums, design reviews, and decision‑making bodies to ensure alignment and timely resolution of issues.

• Provide clear communication, reporting, and recommendations to senior stakeholders and leadership.

Assurance, Risk & Continuous Improvement

• Identify ICT risks, dependencies, and gaps impacting venues and event operations, and recommend mitigation actions.

• Support ICT assurance activities, including readiness assessments, audits, and lessons‑learned exercises.

• Promote continuous improvement by capturing post‑event insights and embedding them into governance and operational processes.