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Job Description
Roles & Responsibilities
Partner with stakeholders to understand business objectives, define problem statements, and agree on measurable outcomes.
Elicit, analyse, and document business, functional, and non-functional requirements using appropriate techniques such as interviews, workshops, observation, and data analysis.
Develop and maintain high-quality artefacts including process flows, business requirement documents, user stories, use cases, and data definitions, ensuring clarity and traceability.
Support solution design by assessing options, constraints, impacts, and dependencies, and providing evidence-based recommendations.
Define acceptance criteria aligned to business outcomes and support testing activities, including user acceptance testing planning, scenario definition, and defect triage.
Manage requirements traceability and change control across the end-to-end delivery lifecycle.Support change and adoption activities, including communication inputs, training needs, and transition to operations.
Contribute to continuous improvement by capturing lessons learned and identifying opportunities to simplify, standardise, and enhance ways of working.
Desired Candidate Profile
An experienced Business Analyst with around four or more years of experience across end-to-end project or change lifecycles.Confident in independently managing requirements and stakeholder alignment.Skilled in business and data analysis, requirements definition, process mapping, and value mapping.A clear communicator with strong analytical thinking, facilitation capability, and a collaborative, curious mindset.Comfortable working with tools such as Jira or Microsoft Planner for requirements and workflow management.Ideally hold, or are working towards, relevant certifications such as IIBA (ECBA , CCBA , or CBAP ), PMI-PBA , Agile BA, Scrum, SAFe, or ITIL 4 Foundation.
Company Industry
- Telecom
- ISP
Department / Functional Area
- Corporate Planning
- Consulting
- Strategy
- M&A
Keywords
- Business Analyst-VOIS
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Vodafone
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.br>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.br>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.