Business Application Expert Cross Platform

Arab Solutions

Key Responsibilities:

Business Applications & Functional Consulting

• Collaborate with business users and stakeholders to gather and analyze requirements.

• Translate business needs into functional and technical solutions.

• Provide recommendations on best practices, process improvements, and automation.

• Lead the implementation, configuration, and customization of Business Applications (ERP/CRM).

• Configure and customize entities, fields, forms, workflows, views, and processes within Dynamics 365.

• Conduct training sessions, prepare technical documentation, and drive user adoption programs.

Microsoft Dynamics 365 & Power Platform

• Expert knowledge of Dynamics 365 Finance, Supply Chain, Sales, Customer Service.

• Implement and manage solutions using Power Apps, Power Automate, Power BI, and Dataverse.

• Build custom plugins, workflows, JavaScript, and .NET extensions to extend D365 functionality.

• Design and maintain data models, entities, and relationships within Dynamics 365.

• Implement data migration strategies using SSIS, Azure Data Factory, or Data Export Service.

• Develop advanced Power BI dashboards and reports for business insights.

System Architecture & Integrations

• Integrate Dynamics 365 with Azure services, REST APIs, Logic Apps, SharePoint, Teams, Outlook, and third-party apps.

• Design and lead microservices-based solutions with Docker, Kubernetes, API gateways, and service mesh.

• Implement serverless solutions using Azure Functions.

• Ensure database optimization, scalability, and integrity within Dataverse (CDS).

AI & Digital Transformation

• Design and implement Azure OpenAI-based solutions, including GPT models, embeddings, and AI-powered applications.

• Build and fine-tune AI models for NLP, summarization, chatbots, and virtual assistants.

• Customize and extend Microsoft Copilot across Microsoft 365, Dynamics 365, and Power Platform.

• Deploy Copilot Studio applications to automate workflows and enhance collaboration in Teams, SharePoint, and Outlook.

• Ensure secure, scalable, and responsible AI deployments in line with compliance (GDPR, HIPAA, etc.).

IT Governance & Operations

• Manage system upgrades, apply Microsoft patches/releases, and ensure stable deployments.

• Monitor and troubleshoot technical issues, performance bottlenecks, and incidents.

• Utilize Azure DevOps, CI/CD pipelines, and ALM for deployment and environment management.

• Ensure compliance with IT governance, data privacy, and security best practices.

Technical Skills:

• 9+ years hands-on with Microsoft Dynamics 365 Business & Custom Applications.

• Strong expertise in Power Platform (Power BI, Power Apps, Power Automate, Dataverse/CDS).

• Proficiency in C#, .NET, JavaScript, HTML, TypeScript for customizations.

• Strong database knowledge: SQL Server, SSRS, FetchXML.

• Integration experience with REST APIs, OAuth, OData, Azure Integration Services.

• Strong knowledge of ERP & CRM workflows, roles, and automation.

• Project management tool experience: Manage Engine Service Desk Plus, Microsoft Project, Trello.

Project Management Skills:

• 5+ years of IT project management (scope definition, budgeting, risk management).

• Proven ability to lead cross-functional teams and ensure successful delivery.

• Experience in stakeholder engagement, change management, and requirement gathering.