Business Development Director

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Key Responsibilities:

• 1. Strategic Leadership
• Develop, implement, and monitor long-term business development strategies aligned with corporate objectives.
• Lead market intelligence efforts, identifying trends, new opportunities, and competitive movements.
• Contribute to corporate strategic planning and regional expansion initiatives.
• Drive digital transformation and integration of new technologies to enhance business growth efficiency.
• 2. Revenue Growth & Market Development
• Define and execute the commercial strategy to achieve revenue, margin, and profitability targets.
• Build and maintain a high-value sales pipeline through proactive prospecting, networking, and partnerships.
• Lead proposal design, pricing, and contract negotiations to ensure competitiveness and sustainable profit.
• Establish measurable KPIs for lead conversion, new client acquisition, and revenue growth.
• 3. Client Relationship & Retention
• Maintain executive-level relationships with key accounts and stakeholders.
• Ensure client satisfaction, contract renewals, and long-term partnerships.
• Conduct regular Quarterly Business Reviews (QBRs) to ensure alignment with delivery teams and SLAs.
• Identify and drive upselling and cross-selling opportunities across multiple service lines.
• 4. Financial & P&L Ownership
• Own and manage the business development P&L, ensuring profitability and cost optimization.
• Oversee pricing structures, cost models, and margin analysis.
• Monitor financial performance against forecasts and implement corrective actions when necessary.
• Maintain commercial compliance, contract governance, and financial integrity across all deals.
• 5. Team Leadership & Development
• Lead, coach, and inspire the business development and account management teams.
• Set clear performance metrics and ensure accountability for achieving sales targets.
• Foster a collaborative, innovative, and high-performance culture focused on results and continuous improvement.
• Drive cross-departmental alignment between HR, operations, marketing, and finance teams.
• 6. Strategic Partnerships & Regional Expansion
• Build strategic alliances with technology vendors, telecom providers, and training partners.
• Support expansion plans into GCC, African, and European markets through localized business strategies.
• Represent the company at industry conferences, exhibitions, and professional forums to enhance brand visibility.
• 7. Reporting & Data Analytics
• Provide regular business performance reports, market forecasts, and executive summaries to senior management.
• Use data-driven insights to inform decision-making and optimize business strategy.
• Ensure accurate reporting through CRM and analytics platforms.

Skills & Competencies

• Strong strategic and analytical thinking.
• Exceptional leadership and stakeholder management skills.
• Advanced negotiation and closing abilities.
• Excellent communication and presentation skills.
• Financial literacy and P&L management expertise.
• Proficiency in CRM tools and business analytics platforms.
• Innovative mindset with adaptability to market change.