Business Development Specialist

Whitecollars

The Business Development Specialist will be responsible for driving growth across Whitecollars' B2B (corporate) and B2C (individual) service offerings, with a strong focus on the Saudi Arabian market.

This role is highly execution focused and commercial in nature. You will manage the full business development, sales and customer support lifecycle, from attending meetings and conducting discovery calls to closing deals, maintaining client relationships, and contributing to the development of scalable sales and customer support systems. The role requires close collaboration with the CEO and a strong ability to convert meetings into revenue while maintaining an excellent client experience.

Key Responsibilities:

B2B Business Development Corporate Clients

• Attend and lead client meetings (online and in person) with corporate decision makers across Saudi Arabia.
• Present Whitecollars' HR consultancy and recruitment services clearly and professionally.
• Manage the full B2B business development cycle, including outreach, follow up, proposal preparation, negotiations, and deal closure.
• Convert qualified meetings into signed corporate clients and service agreements.
• Collaborate with outsourced business development partners responsible for generating meetings, while owning the responsibility for conversion and closing.
• Conduct post onboarding check ins with corporate clients to ensure satisfaction and identify upselling or repeat business opportunities.

B2C Business Development Individual Clients

• Conduct discovery calls with individual clients seeking career, recruitment, or professional support services.
• Present service packages clearly, ensuring alignment with client needs and expectations.

• Follow up with B2C leads to maximise lead to paid conversion.
• Manage ongoing communication with individual clients viaWhatsApp, email, and other approved channels.
• Conduct post service follow ups to assess satisfaction and encourage referrals.

Client Relationship Management & Retention

• Maintain strong relationships with both B2B and B2C clients to ensure high satisfaction and retention.
• Act as the primary point of contact during the early stages of the client relationship.
• Identify risks, concerns, or dissatisfaction early and coordinate internally to resolve issues.
• Support long term relationship building to encourage repeat engagements and referrals.

Events, Networking & Lead Generation

• Attend relevant online and offline events, conferences, and networking sessions across Saudi Arabia.
• Represent Whitecollars professionally to generate qualified B2B and B2C leads.
• Build and maintain a strong network of HR leaders, executives, and professionals.
• Ensure structured follow up of all event generated leads.

Systems & Process Building

• Work closely with the CEO to design, document, and optimize the end to end business development, sales & customer support process.
• Support the implementation of CRM tools, lead tracking systems, and follow up workflows.
• Contribute to improving proposal templates, pitch decks, and client facing materials.
• Provide insights and recommendations to improve conversion rates and overall BD performance.