Business Improvement Sr. Specialist Vodafone

Process Analysis and Design:
o Conduct in-depth analysis of existing business processes, including order fulfillment, Service delivery, billing, and network operations.
o Identify and document key process steps, bottlenecks, and areas for improvement.
o Develop and document new, improved business processes using industry best practices and methodologies (e.g., Lean Six Sigma, process reengining).
o Create process maps, flowcharts, and other visual representations to communicate process designs effectively.
Project Management:
o Manage process improvement projects, including planning, execution, monitoring, and control.
o Collaborate with cross-functional teams (e.g., IT, CC operations, sales, commercial , technology ) to implement process changes.
o Monitor the performance of new processes and identify areas for further improvement.
Data Analysis and Reporting:
o Collect and analyze data related to business processes, including key performance indicators (KPIs).
o Prepare reports and presentations to communicate findings and recommendations to management.
o Utilize data analytics tools to identify trends and patterns in process performance.
Continuous Improvement:
o Stay abreast of industry best practices and emerging technologies in process improvement.
o Promote a culture of continuous improvement within the organization.
o Identify and implement opportunities for automation and digital transformation.
Stakeholder Management:
o Build and maintain strong relationships with stakeholders across all levels of the organization.
o Effectively communicate project plans, progress, and results to stakeholders.
o Address stakeholder concerns and resolve conflicts.
o Conduct stakeholder training and support on new processes.