Business Operations Associate

Bosch Group

Employer Active

Posted on 22 Sep

Experience

5 - 10 Years

Job Location

Cairo - Egypt

Education

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Providing services for all Business Units (BUs) in order management (e.g., order intake, claims & query handling, contracts & promo support, customer master data, local defined tasks)

  • Understanding of the whole process from order creation to invoicing
  • Expertise in process mining for Standards & operative improvement of processes
  • Local (Power Tools Egypt) contact person for order management topics towards the customer and PT stakeholders
  • Application of all central guidelines & processes in responsible areas.
  • Provide local requirements and raise topics to the regional BOP that need overarching solutions.
  • Manage process of control and release via AF (Approval framework)
  • ERP related tasks incl. ticket creation, roll outs support, training local associates.
  • SAP Key user for Order-to-Cash in the Power Tools Division.
  • Customer back-order management for all Business Units
  • Gathering and vetting local (PT/CSO) business requirements for use cases in the area of responsibility.
  • Operational responsible for Inbound & Outbound services of the User & Customer Care Center (UCC).
  • Collaboration with Sales & Marketing develop digital sales (Outbound Sales)
  • UCC Performance Tracking & Quality Management.

Desired Candidate Profile

EDUCATION

  • Bachelor s Degree in Business Administration / Supply Chain Management.

EXPERIENCE

  • 5 years of experience

SKILLS

  • Strong Knowledge in SAP
  • MS Office Knowledge (Excel, PowerPoint, Word)

Company Industry

  • IT - Software Services

Department / Functional Area

  • Data Entry
  • Operations
  • Back Office Processing

Keywords

  • Business Operations Associate

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Bosch Group


https://jobs.smartrecruiters.com/BoschGroup/744000083102355-business-operations-associate-power-tools