Job Description

Roles & Responsibilities

Key Accountabilities & Decision Ownership

Manage the execution of major process optimization projects across the organization through applying Lean, Six Sigma, and other process improvement methodologies to achieve significant measurable outcomes in operational efficiency, cost reduction, and service quality ensuring they align with Vodafone business priorities
Develop & Implement strategies to streamline and simplify business processes across the organization.
Identify inefficiencies and bottlenecks in existing processes and develop actionable plans to address them.
Collaborate, Engage and influence key stakeholders across various business units to ensure process improvements are aligned with Vodafone business goals and objectives.
Utilize advanced analytics, KPIs, and benchmarking to drive process redesign and continuous improvement.
Standardize best practices and document optimized processes to ensure consistency and repeatability across departments.
Business case creation illustrating the benefits/savings vs cost
Signing off the communication/training material related to the new proposed process

Core Competencies, Knowledge, and Experience

8+ years of experience in Process Improvement, Management Consulting, or transformation roles, preferably in the telecommunications, IT, or shared services industry
Six Sigma Black Belt or equivalent certification is required.
Lean, Agile, or other relevant certifications are highly desirable.
Project management certifications (e.g., PMP, PRINCE2) are a plus
Expert as Process Champion and seeing initiatives from concept to delivery
Good strategic insights and programme management experience in highly sophisticated cross functional environment
Strong communication and influencing skills, credible at chairing and able to build cross functional partnerships
Excellent problem-solving skills with demonstrable ability to manage ambiguity and simplify complex situations
Strong, strategic decision-maker with proven leadership
Excellent stakeholder management skills
Strong analytical skills (the role requires extensive analysis of trends)
Advanced presentation skills
Attention to details
Ability to work in multitasks under pressure.
Self-motivated with ambitious initiatives.

Business & Process Improvement Sr. Lead Vodafone

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