Business Process Specialist

Qualifications Development Bank

JOB TITLE Business Process Specialist

BUSINESS UNIT Operations 

R E P O R T I N G S T R U C T U R E

REPORTS TO ▪ Quality Assurance Manager 

DIRECT REPORTS ▪ n/a 

RESPONSIBLE FOR ▪ Research policies & procedures ▪ compile policies & procedures 

C R O S S W O R K R E L A T I O N S

INTERNAL RELATIONS ▪ All departments 

EXTERNAL RELATIONS

▪ Training centers, schools, the business community, Government, and 

international awarding bodies. 

O B J E C T I V E ( S ) O F T H E P O S I T I O N

▪ Draft the quality management system for the organization, conduct regular observations and audits of the 

internal and external business processes to ensure compliance with the established quality standards, 

generating the analytical reports needed for process evaluation and continuous improvement of operating 

procedures. 

D U T I E S & R E S P O N S I B I L I T I E S

▪ Research and compile the business process manuals and standard operating procedures (SOPs) in 

collaboration with the cross-functional teams, providing standardized tools and templates. 

▪ Participate in the staff members training on quality systems, policies, procedures practices, designing the 

needed material, tools, and techniques as per his/her superior directions. 

▪ Conduct regular internal process audits to ensure compliance with SOPs and provide feedback to the 

concerned parties when needed. 

▪ Conduct regular external process audits of the processes performed at the accredited educational entities 

and institutions, to ensure compliance with the SOPs, and raise flags when needed. 

▪ Plan and follow up on the audit visits taking place by junior auditors, officers, and executives, and review 

the generated audit reports. 

▪ Consolidate the set of regularly generated audit visit reports to develop and document comprehensive 

statistical reports to highlight quality issues and set recommendations for continuous development of work 

processes. 

▪ Conduct reviews and analysis of data and audit reports to highlight areas of improvement, update QDB 

SOPs, and provide training for employees to ensure continuous improvement and compliance.

▪ Investigate, Analyze, and record internal/external complaints or reported quality issues to ensure closure 

in accordance with QDB guidelines and external regulatory requirements.

▪ Deliver the assigned strategic initiatives as per the identified project requirements.

K E Y C O M P E T E N C I E S

▪ Integrated Learning & Quality Focus. 

▪ Communication and Networking. 

▪ Planning and Focus on Results. 

▪ Writing and Reporting. 

▪ Adaptability, and Dealing with Ambiguity. 

▪ Researching & analyzing and problem-solving 

▪ Working with people. 

▪ Challenging and changing the status quo. 

▪ Decision Making. 

J O B Q U A L I F I C A T I O N S

▪ Bachelor’s degree in business, or any field related to the products being developed required. 

▪ 2-5 years of experience with quality management systems (QMS), methodologies of quality assurance 

and standards, analyzing data, and creating and reviewing processes. 

▪ Working knowledge of products and services and quality assurance terminology, methods, and tools. 

▪ In-depth understanding of industry standards and company policies. 

▪ Proficiency in MS Office Suite and project management tools with excellence in Visio and PowerPoint. 

▪ Excellent command of English and Arabic language C1; (written and spoken ).