Business Support Manager

NATS

Role Overview

The Business Support Manager focuses on monitoring, analysing, and improving the operational and financial performance of the International P&L. This strategic position involves using data-driven insights to help achieve the International P&L growth ambitions, objectives and streamline processes to improve efficiency, and maximize profitability.

The role requires the preparation of detailed account plans and performance reports for the International Leadership Team; including analysing market trends, operational and financial data to identify opportunities and areas of improvement.

Key Accountabilities

• Oversee and manage accurate contracted and pipeline revenue data to reflect status of opportunities across the International P&L and where required, generate Power BI reports for the International Leadership Team, NSLT and wider business briefings.
• Collaborate with the International Leadership Team to develop and implement strategies that align with organisational goals.
• Conduct market and competitive analyses to inform strategic decisions.
• Track key performance indicators (KPIs) across all International P&L functions.
• Analyse account performance; operational and financial data to identify trends and areas for improvement.
• Provide detailed reports to NATS International Leadership Team.
• Implement initiatives to enhance productivity and reduce costs. Assist in budgeting, forecasting and financial planning.
• Monitor spend and resource allocation to ensure alignment with business objectives.
• Contribute to the creation and development of the account plans and business plan presentations.
• Identify potential risks to accounts and business performance and develop mitigation strategies.
• Monitor compliance with internal policies and external regulations.

Essential skills and experience:

• More than three years of proven relevant experience in Power BI including the creation of dashboards and setting business KPIs.
• Experience of working in a large and complex business (multi-function/multi- stakeholder environment) and familiar with matrix management environments.
• Detailed knowledge of air traffic management and the aviation ecosystem.
• A flexible and adaptable approach, with the ability to prioritise tasks and produce work under pressure.
• Excellent professional and interpersonal communication skills both written and verbal.
• Ability to convey clear messages across a diverse and multi-disciplined environment, tailoring style to suit the needs of the audience.
• Self-motivated with a strong commitment to the attainment of company and personal objectives whilst always demonstrating high personal and professional standards.
• The ability to work to tight timescales and deliver to commitments.
• Culturally aware and sensitive to different business practices, communication styles and customer expectations.
• Proficient keyboard skills, with excellent working knowledge of MS Office (Word, Excel, PowerPoint, Teams and Outlook), Power BI, Power APPS and SharePoint.