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Nationality
Any Arab National
Gender
Any
Vacancy
3 Vacancies
Job Description
Roles & Responsibilities
- Handle a high volume of inbound and outbound calls with a focus on delivering exceptional customer service, resolving issues efficiently.
- Actively listen to customers, empathize with their concerns, and provide tailored solutions to meet their needs and exceed expectations.
- Accurately record customer interactions and update account information in the CRM system, ensuring data integrity and confidentiality.
- Process customer orders, returns, and exchanges, adhering to company policies and procedures, ensuring accuracy and efficiency.
- Stay informed about product updates, promotions, and company policies, ensuring accurate and up-to-date information.
- Meet or exceed key performance indicators (KPIs) such as call resolution time, customer satisfaction scores, and sales targets.
Desired Candidate Profile
Preferrable pharmacy graduate - Arab Speakers Only
Minimum 2 years of experience in a Call Center for any pharmacy
Employment Type
- Full Time
Company Industry
Department / Functional Area
Keywords
- Customer Service Representative
- Call Center Agent
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Pharmalink
Pharmalink is a specialty pharma company developing high-value, global products for patients with significant unmet medical needs.
Monisha - TA Specialist
16b St., Al Quoz Industrial 3 Dubai, UAE PO Box: 31225, Dubai, United Arab Emirates (UAE)