Call Center Agent

Talentmate

Responsibilities

• Answer incoming calls from customers to address inquiries and provide solutions.
• Manage and resolve customer complaints efficiently, escalating issues as necessary.
• Maintain a high level of product knowledge to assist customers effectively.
• Input customer data accurately into our CRM system during each call.
• Follow communication scripts clearly to ensure each call is handled consistently.
• Perform customer verifications and record all details of the calls accurately.
• Provide information and benefits about products and services to potential customers.
• Continuously build positive relationships with customers by demonstrating empathy and understanding.
• Utilize tools and applications efficiently to provide timely and accurate responses.
• Achieve consistently high levels of customer satisfaction by meeting quality standards.
• Work collaboratively with team members to meet or exceed call center performance targets.
• Participate in training sessions and engage in self-development initiatives.

Requirements

• High school diploma or equivalent educational qualification is mandatory.
• Exceptional verbal communication skills with a friendly and professional tone.
• Ability to operate a computer and use various software programs confidently.
• Strong problem-solving skills and ability to manage stressful situations effectively.
• Empathetic attitude with a passion for assisting and resolving customer issues.
• Adequate typing speed and accuracy are necessary for efficient data entry.
• Availability to work flexible hours, including evenings and weekends, is required.