Call Center Agent-female Unique Homes Worldwide Properties - SOLE PROPRIETORSHIP L.L.C

Posted 30+ days ago

Experience

1 - 2 Years

Job Location

Abu Dhabi - United Arab Emirates (UAE)

Education

Any Graduation

Nationality

Any European National, Any GCC National, Any Arab National

Gender

Female

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Handle inbound and outbound calls while maintaining a professional demeanor and positive attitude to ensure customer satisfaction.
  • Utilize active listening skills to accurately assess customer needs and provide tailored solutions, enhancing the customer experience.
  • Document customer interactions in detail using CRM software, ensuring accurate records for future reference and follow-up.
  • Resolve customer complaints efficiently by identifying the root cause and providing effective solutions, thus improving retention rates.

Desired Candidate Profile

  • High school diploma or equivalent; a degree in communications or business is a plus.

  • 1-3 years of experience in a customer service or call center environment preferred, showcasing relevant skills.

  • Fluency in English & Arabic is mandatory, with proficiency in additional languages being highly beneficial for diverse customer interactions.

  • Familiarity with CRM systems and technology tools to effectively manage customer interactions and data.

Employment Type

    Full Time

Company Industry

  • Real Estate

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Customer Service
  • Team Collaboration
  • Time Management
  • Problem Solving
  • CRM Software
  • Conflict Resolution
  • Technical Support Agent
  • Telecommunication Specialist

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Unique Homes Worldwide Properties - SOLE PROPRIETORSHIP L.L.C

Seetha

Landmark Tower 1903, Al Hisn Street Corniche Area, Abu Dhabi, United Arab Emirates (UAE)

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