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Experience
0 - 6 Years
Monthly Salary
AED 4,000 - 7,000 ($1,081 - $1,891)
Job Location
Education
Bachelor of Arts(Communication)
Nationality
Indian, Bangladeshi, Pakistani, Sri Lankan
Gender
Any
Benefits
Annual Air Ticket, Annual Leaves As Per Labour Law, Medical Insurance, Perks & Benefits As Per Labour Law
Vacancy
15 Vacancies
Job Description
Roles & Responsibilities
- Act as the first point of contact for customers, expertly addressing inquiries and resolving concerns with a friendly demeanor.
- Utilize customer relationship management (CRM) software to log interactions and track customer issues, ensuring no detail is overlooked.
- Provide detailed product information and service guidance, helping customers make informed decisions.
- Escalate complex issues to appropriate departments, maintaining a clear line of communication until resolution is achieved.
Desired Candidate Profile
High school diploma or equivalent; a degree in communications or business is a plus.
1-3 years of experience in a customer service role, preferably in a fast-paced environment.
Proficiency in using CRM systems and basic office software; familiarity with ticketing systems is advantageous.
Fluency in English is mandatory; proficiency in additional languages such as Spanish or Mandarin is highly desirable.
Employment Type
- Full Time
Company Industry
Department / Functional Area
Keywords
- Support Representative
- Team Collaboration
- Time Management
- Problem Solving
- CRM Proficiency
- Empathy
- Technical Support Representative
- Conflict Resolution
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Dios IT Infrastructure LLC
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