Send me Jobs like this
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Handle phone calls, answer incoming telephones while using computer to find requested information and help customers to solve their problems.
Answer all incoming calls and respond to students requests
Provide inquirers with accurate and complete information
Identify, research and resolve student's issues using the computer system
Follow up on inquiries that are not solved immediately and contact the inquirer.
Communicate with other departments to resolve problems regarding complains
Transfer customers calls to appropriate staff
Desired Candidate Profile
Qualifications
- University Degree in any field.
- 1-3 years of experience as a call center agent
- Very good command English and Arabic is a must; any other language is a plus.
- Very good computer skills (Word, Excel etc.)
Job Requirements
- Cool-tempered and able to handle rejection
- Outstanding negotiation skills with the ability to resolve issues and address complaints
- High level of Communication skills
- Presentable and has self-confidence.
- Finds pleasure in fulfilling the expectations of inquirers when serving customers
Company Industry
- Education
- Training
- Teaching
- Academics
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Call Center Agent
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com
German University in Cairo