Call Center Agent
Upwyde
Multiple VacanciesEmployer Active
Posted on 13 Nov
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
2 Vacancies
Job Description
Roles & Responsibilities
Handle inbound and outbound customer calls in a professional and courteous manner.
Provide accurate information regarding products, services, and ongoing projects to customers.
Resolve customer inquiries, complaints, and issues efficiently, ensuring high levels of customer satisfaction.
Document all customer interactions and update relevant records in the CRM system.
Follow up with customers to ensure their needs are met and issues are resolved promptly.
Collaborate with internal teams to escalate and resolve complex customer concerns.
Meet or exceed daily and monthly call targets and performance metrics.
Stay updated on company offerings, policies, and procedures to provide accurate assistance.
Identify opportunities to upsell or cross-sell products and services when appropriate.
Maintain confidentiality of customer information and adhere to data protection policies.
Desired Candidate Profile
1-2 years of experience in a call center or customer service environment.
Excellent verbal and written communication skills in Arabic and English.
Strong problem-solving abilities and attention to detail.
Proficient in using call center software and CRM systems.
Professional demeanor and a customer-centric attitude.
Company Industry
- Call Center
- BPO
- KPO
- Outsourcing
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Call Center Agent
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