Send me Jobs like this
Nationality
Any Arab National
Gender
Any
Vacancy
5 Vacancies
Job Description
Roles & Responsibilities
Essential Duties and Responsibilities include the following.
Other duties may be assigned: -
- Identify accurately problem/ issue faced by end user and propose quick & effective resolution
- Accurately document notes and information within the assigned application/call centecr tools
- Troubleshoot as per knowledge base and provide first time resolution
- Maintain high service quality assurance standards
- Adhere to assigned schedules
- Attend coaching sessions with Call Center Supervisor/Trainer
- Attend trainings and refreshers to keep abreast of any process changes
- Attend, Participate and Contribute within team meetings
- Coordination of overhead pages including staff paging and messaging functions
- Provision of customer services to internal call center stakeholders
- Provide customer service to internal call center customers
- Staff paging and messaging functions
- Emergency coordination based on the workflows provided
- Tasks and responsibilities may assign from time to time
Desired Candidate Profile
- Bachelor’s degree or equivalent qualification appropriate to the role.
- Minimum 3 years of experience in Customer Care / Call Center / Healthcare Call Center / Command Center environments.
- Proficient in using Microsoft Office and Outlook; experience with CRM, CAFM, Visitor Management, or Ticketing systems is an advantage.
- Excellent communication and interpersonal skills with the ability to handle customer inquiries professionally and efficiently.
- Must be bilingual – fluent in English and Arabic (spoken and written).
- Strong problem-solving and troubleshooting skills with the ability to provide quick and effective resolutions.
- Ability to work under pressure, maintain high service quality standards, and adhere to strict work schedules.
- Demonstrates professionalism, courtesy, and team collaboration at all times.
- Willingness to attend trainings, coaching sessions, and adapt to process changes as required by management.
Employment Type
- Full Time
Company Industry
- Call Center
- BPO
- KPO
- Outsourcing
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Call Center Agent
- Customer Service Representative
- Customer Support
- Help Desk
- Contact Center Agent
- Telecommunication Specialist
- Service Desk Agent
- Customer Service
- Problemsolving
- Call Handling
- Time Management
- Client Services Agent
- CRM Management
- CRM
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com
Arita Solutions WLL
We Arita Solutions W.L.L, Qatar Based IT Company
Jincy Joseph - HR
Doha ,Qatar, Doha, Qatar