Call Center Agent (Arabic Speakers)

Confidential Company

Multiple VacanciesEmployer Active

Posted 42 min ago

Experience

2 - 8 Years

Job Location

Doha - Qatar

Education

Secondary School, Intermediate School, Any Graduation

Nationality

Any Arab National

Gender

Any

Vacancy

2 Vacancies

Job Description

Roles & Responsibilities

Positions: 2
Duration: 3 months (Temporary - Extendable based on client requirements)

Hiring Type:

  • Through Labor Card or Secondment only
  • No transfer of sponsorship

Position Title: Call Center Agent

Location: Doha, Qatar (Client location)

Language Requirement:

  • Native Arabic speakers
  • English proficiency is a plus

Role Summary:

We are looking for 2 experienced Call Center Agents to support one project with our client. The ideal candidates will be fluent in Arabic, have prior experience in customer service or call center operations, and be able to join on short notice.


Key Responsibilities:

  • Handle inbound and outbound calls professionally and efficiently
  • Provide accurate information to customers regarding services and processes
  • Record all interactions and update relevant databases/systems
  • Escalate complex issues to the appropriate department
  • Ensure high levels of customer satisfaction and service quality
  • Follow scripts and standard operating procedures as required by the client


Desired Candidate Profile


Required Qualifications:

  • Minimum 2 - 3 years of experience in a call center or customer service role
  • Strong communication and interpersonal skills
  • Native Arabic speaker
  • Ability to work under pressure and handle a high volume of calls
  • Good organizational and problem-solving skills

Preferred:

  • Experience in banking or government customer service centers
  • Familiarity with CRM or ticketing systems

Contract Terms:

  • Temporary position for 3 months
  • Hiring through labor card or secondment only
  • No change of sponsorship
  • Potential extension based on performance and client requirements

Joining:

  • Immediate joiners are preferred
  • Candidates with short notice periods may also be considered

Employment Type

    Contract

Company Industry

  • Banking
  • Financial Services
  • Broking

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Customer Service Representative
  • Customer Service
  • Problem-Solving
  • CRM Software
  • Arabic Language Proficiency
  • Customer Care Representative
  • Contact Center Agent
  • Tele-Support Agent

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Confidential Company