Call Center Agent
Qatar Securities Company
Employer Active
Posted 8 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Handle client inquiries related to account opening, trading operations, electronic platforms, and market prices
Log customer complaints and follow up with relevant departments to ensure timely resolution
Guide clients on KYC (Know Your Customer) procedures, AML (Anti-Money Laundering) requirements, and fund transfers
Educate clients on how to use trading systems and mobile applications provided by the company
Generate periodic reports on call volume, complaints, and customer feedback
Maintain confidentiality and ensure secure handling of client data
Desired Candidate Profile
t is a basic condition that the applicant for this position has previously worked in the field of stock brokerage (buying and selling stocks).
High school diploma minimum: diploma or bachelor s degree in business, Finance, or a related field is preferred
Previous experience in a call center in the financial services sector is a desirable and essential advantage for employment.
Fluency in Arabic and English (spoken and written)
Proficiency in computer use and trading-related platforms
Strong communication and interpersonal skills
Company Industry
- Banking
- Financial Services
- Broking
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Call Center Agent
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Qatar Securities Company