Job Description

Roles & Responsibilities

About the company

We are Qatar Insurance Company (QIC), the leading insurance provider in GCC. With a history dating back to 1964, we have established ourselves as a pioneer in the insurance industry, offering innovative solutions to meet the diverse needs of individuals and businesses.

Our vision is to make QIC group become the first Digital Ecosystem in the region by combining insurance and non-insurance services in one platform. Through our digital platforms, such as qic.online and the QIC app, we empower customers to manage their needs anytime and anywhere.

Our employees have been featured in Forbes 30 under 30, teach at online universities, serve on program committees of major IT conferences, and have previously worked at Yandex, Tinkoff, Avito, Ozon, and other leading tech companies.

About the position

We re looking for a Call Center Agent in Cairo, Egypt, to join QIC s Call Centre team the frontline of our brand across the UAE and Qatar. In this role, you ll handle customer calls and digital inquiries, follow up on leads, support sales, and help customers choose the right insurance solutions. You ll work in a high-performing team that consistently meets targets, and represents QIC with professionalism, accuracy, and care.

Responsibilities

Handling customer inquiries through text channels (chat, email, messengers) in accordance with established standards
Ensuring timely and accurate processing of all leads, requests, and customer interactions
Providing consultations on company products and services, assisting customers in resolving issues and selecting suitable solutions
Proactively contacting existing customers regarding insurance policy renewals
Converting renewal opportunities into successful sales and reducing customer churn
Identifying upsell and cross-sell opportunities during renewal interactions
Entering and updating customer information and interaction results in the CRM system
Following scripts and communication templates, adhering to quality standards
Meeting individual KPIs

Requirements

Bachelor s degree; a degree in Communications, Relations, or a related field is preferred (final-year students may be considered with proven ability to balance work and studies)
Previous experience in a call center or customer service role is an advantage
Experience in renewal sales, retention, or repeat sales is an advantage
Confidence in handling objections and closing sales with existing customers
Excellent verbal and written English and Arabic, with strong grammar and clarity across chat, email, and messaging channels
Strong attention to detail, sense of responsibility, and ability to multitask
Ability to stay calm, professional, and solution-focused in high-pressure situations
Willingness to open a USD bank account (we ll support you through the process)
CV in English is essential

We offer

Competitive salary and employee-friendly policies
Bonus system based on performance and the team effort
Long-term service agreement contract with QIC
Medical Insurance
Learning courses upon request
Payment in US dollars monthly to your bank account using SWIFT
Full-time remote, rotational work schedule with 2 days off during the week
Vacation policy: Qatar Holiday Calendar, 20 workdays of vacation, and 10 sick days
Performance review every year, with the possibility of a raise

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