Call Center Agent Bella Rose Medical Center

Multiple Vacancies

Posted on 23 Feb

Experience

0 - 1 Year

Job Location

Dubai, Sharjah - United Arab Emirates (UAE)

Education

Any Graduation

Nationality

Egyptian, Tunisian, Jordanian, Palestinian

Gender

Any

Benefits

Commission, Accomodation

Vacancy

10 Vacancies

Job Description

Roles & Responsibilities

  • Provide exceptional customer service by addressing inquiries, resolving complaints, and offering solutions tailored to individual customer needs.
  • Utilize active listening skills to accurately understand customer concerns, ensuring clarity before providing answers or assistance.
  • Document all customer interactions in detail, maintaining accurate records for future reference and ensuring consistent service.
  • Meet or exceed daily performance metrics such as call handling time, customer satisfaction ratings, and first call resolution rates.

Desired Candidate Profile

  • High school diploma or equivalent; a degree in a related field is a plus.
  • 1-2 years of experience in customer service or call center environments preferred, demonstrating familiarity with call-handling procedures.
  • Fluency in English; proficiency in additional languages is a significant advantage for diverse customer interactions.
  • Proficient in using CRM software and other communication tools to manage customer data effectively.

Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

  • Customer Service
  • Team Collaboration
  • Time Management
  • Problem Solving
  • CRM Software
  • Conflict Resolution
  • Technical Support Agent
  • Telecommunication Specialist

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Bella Rose Medical Center

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