Call Center Agent

Client of Sensate Talent

Employer Active

Posted 6 hrs ago

Experience

1 - 3 Years

Job Location

Dubai - United Arab Emirates

Education

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Customer Service & Communication

  • Handle incoming calls, emails, and online inquiries with professionalism and warmth.

  • Provide accurate information on products, services, store locations, and ongoing promotions.

  • Assist clients with order placements, returns, exchanges, and general service requests.

  • Maintain a courteous and empathetic approach to ensure a luxury-level customer experience.

  • Escalate complex issues to the appropriate department while ensuring timely resolution and follow-up.

Client Relationship Support

  • Capture and update client information in the CRM system to ensure data accuracy.

  • Assist in identifying and following up with potential leads and returning customers.

  • Collaborate with retail and CRM teams to enhance client satisfaction and retention.

  • Support the coordination of after-sales services and ensure smooth communication between store and client.

Operational Excellence

  • Adhere to company communication and service standards across all channels.

  • Monitor customer feedback and report recurring issues or opportunities for improvement.

  • Participate in regular training to stay updated on brand collections, policies, and systems.

  • Contribute to achieving service KPIs including response time, quality, and client satisfaction.

Desired Candidate Profile

Bachelor s degree or diploma in Business, Communications, or a related field.

1 2 years of experience in a call center, customer service, or retail support role (luxury or fashion experience preferred).

Excellent verbal and written communication skills in English; additional languages are a plus.

Strong interpersonal skills with a polished, professional demeanor.

Ability to multitask, work under pressure, and remain detail-oriented.

Proficiency in MS Office and CRM systems; experience with ticketing platforms is an advantage.

Company Industry

Department / Functional Area

Keywords

  • Call Center Agent

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Client of Sensate Talent

We re looking for a professional, service-driven Call Center Agent to join a leading luxury fashion retailer. In this role, you ll be the first point of contact for clients, providing exceptional support and ensuring every interaction reflects the brand s commitment to excellence and personalized service.

https://www.sensatetalent.com/list-jobs-test/call-center-agent