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Experience
2 - 7 Years
Job Location
Education
Bachelor of Arts(Communication), Any Graduation
Nationality
Any Nationality
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Handle a high volume of inbound and/or outbound calls in a professional manner
Address customer inquiries, concerns, and complaints efficiently
Provide accurate information about products, services, and processes
Maintain customer records by updating account information
Follow communication scripts and company guidelines
Escalate complex issues to the relevant department when necessary
Meet performance targets (call handling time, customer satisfaction, etc.)
Ensure customer satisfaction and build positive relationships
Desired Candidate Profile
Proven experience in a call center or customer service role
Strong verbal and written communication skills
Ability to handle pressure and manage difficult customers
Basic computer skills and familiarity with CRM systems
Good problem-solving and multitasking abilities
Employment Type
- Full Time
Company Industry
Department / Functional Area
Keywords
- Client Services Agent
- Customer Relations Executive
- Time Management
- Customer Service
- Adaptability
- Customer Retention
- Problem-solving
- Telecommunication Specialist
Dicetek LLC
Dicetek is a global IT Solutions and Services Company established in 2006 with its corporate headquarters in Singapore. We continue to expand our global network while providing value-added cost-effective consulting services to our clients. DICETEK has operational offices in India, UAE, Singapore & USA. As a world-class company with a regional focus, we primarily concentrate on providing Information Technology Solutions and Professional Consulting Services, across different verticals like Banking & Financial Services, Telecom, Government, Oil & Gas, Logistics, Supply Chain, Real Estate & Manufacturing. We have a solid reputation in the technology industry for providing excellent services to our clients. Our values are represented by our integrity, thought leadership, and commitment to maintaining a high-level of excellence in the constantly evolving world of Information Technology.
Read MoreRizwana Ashfaq Ashfaq - Manager- Talent Acquisition
Office No. 307 - 3rd Floor, New Century Tower, Port Saeed Road,Opp. Deira City Centre, Dubai - United Arab Emirates., Dubai, United Arab Emirates (UAE)