Call Center Agent

iSTYLE UAE

Date: Sep 23, 2025Location:Dubai, AECompany: I STYLE COMPUTERS (L.L.C)Req ID: 2334Branch:Job TitleCall Center Agent (Emiratization - UAE Nationals)Job ScopeA Call Center Agent is accountable for handling and answering inbound and outbound calls. S/He responds to customers orders, attend to inquiries, troubleshoots problems and provides centralized information.Main Duties And ResponsibilitiesProvide information and support services addressing IT related queriesStrictly follow the SLA for technical issues and update the tickets status in internal and partner portalMonitor and track the call status and ensure that the technical support team respond to the tickets as per the SLAAttend to customer complaints as high priority in coordination with the Senior Agent or direct managerRoute inbound calls to the appropriate resourcesGuide and inform customers on new products, services and policiesProcess orders, forms and application requested by the customersReview customer accounts and provide updates on billing, shipping, warranties and any other account itemsDocument all call information and run reports to analyze the call status and problems in coordination with the Senior Agent or direct managerRemain abreast and fully equipped with latest technology and secure toolsPosition RequirementsEducationBachelor s / Technical degree in Business Administration or any other related fieldExperienceAt least 1-2 years of relevant experience