Call Center Agent

Client of imploy

Employer Active

Posted 12 hrs ago

Experience

0 - 2 Years

Job Location

Egypt - Egypt

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

As a Call Center Agent, you will play a key role in delivering exceptional customer service and ensuring a positive customer experience. You will handle inquiries, resolve issues, and provide accurate information to customers in a professional and timely manner.

This role is ideal for individuals who are excellent communicators, customer-focused, and comfortable working in a fast-paced environment.

Key Responsibilities

  • Handle inbound and outbound customer calls professionally
  • Respond to customer inquiries and resolve issues efficiently
  • Provide accurate information about products and services
  • Maintain high levels of customer satisfaction
  • Document interactions and update customer records in the system
  • Follow communication scripts and company guidelines
  • Meet performance targets such as response time and quality metrics

Desired Candidate Profile

High school diploma or equivalent (Bachelor s degree is a plus)

  • Previous experience in a call center or customer service role is preferred
  • Fluency in English and/or German (spoken and written)
  • Strong communication and interpersonal skills
  • Ability to handle customer complaints with professionalism
  • Good computer skills and familiarity with CRM systems
  • Ability to work in shifts and under pressure

Company Industry

  • Call Center
  • BPO
  • KPO
  • Outsourcing

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Call Center Agent

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

Client of imploy

https://imploy.co/guest-find-jobs