Call Center Agent

Client of 6 Pence

Employer Active

Posted 6 hrs ago

Experience

1 - 7 Years

Job Location

Manama - Bahrain

Education

Diploma

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

The Logistics Call Center Agent is the primary point of contact for customers, handling all inquiries related to shipments, orders, and deliveries. The ideal candidate will provide timely and accurate information, resolve issues efficiently, and maintain a high level of customer satisfaction. This role requires strong communication skills, problem-solving abilities, and a customer-first mindset.

Duties & Responsibilities:

  • Customer communication: Answer a high volume of inbound calls, emails, and live chats regarding customer inquiries in a professional and friendly manner.
  • Shipment tracking: Provide real-time updates and accurate tracking information on shipment status, delivery schedules, and potential delays.
  • Issue resolution: Proactively address and resolve customer issues such as damaged goods, lost shipments, delivery delays, and discrepancies in documentation.
  • Coordination: Collaborate with internal departments, including warehouse operations, transportation managers, and sales, to ensure seamless logistics and customer service.
  • Order processing: Assist customers with order placements, process billing inquiries, and handle payments using the company's systems.
  • Documentation and reporting: Maintain detailed and accurate records of all customer interactions, including issues, resolutions, and feedback, in the customer relationship management (CRM) system.
  • Proactive communication: Alert customers to unforeseen problems like weather delays or route changes and provide prompt solutions.
  • Product knowledge: Maintain a deep and current understanding of the company's products, services, shipping policies, and industry protocols to answer customer questions effectively.

Desired Candidate Profile

Qualifications and Experience:

  • Minimum Diploma
  • Experience in a call center, customer service, or logistics role is highly preferred.
  • Exceptional communication: Possesses excellent verbal and written communication skills with the ability to convey complex logistics concepts clearly.
  • Problem-solving: Demonstrates strong critical thinking and creative problem-solving skills to resolve complex and unexpected issues.
  • Adaptability and patience: Remains calm and composed while dealing with difficult or frustrated customers in a fast-paced, high-pressure environment.
  • Technical proficiency: Is comfortable using and navigating call center software, CRM systems, and other logistics technology to manage customer data and interactions.
  • Active listening: Listens carefully to fully understand customer concerns and shows empathy to build rapport and trust.
  • Multitasking and organization: Efficiently manages and prioritizes multiple tasks and customer inquiries at once, ensuring accuracy and timely follow-up.
  • Team player: Works collaboratively with colleagues and other departments to achieve shared goals and improve customer service.

Company Industry

  • Consulting
  • Management Consulting
  • Advisory Services

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Call Center Agent

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

Client of 6 Pence

https://6-pence.com/careers/