Call Center Agent
Al Abdulghani Motors
Employer Active
Posted 2 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Job Location
Qatar
Experience
3 to 5 years
Qualification Level
Graduate
Job Function
Customer Service / Telecalling
Skillset
Call Center Experience
Preferred Jobseekers
Jobseekers from any country
Job Location : Qatar
Principal Accountabilities :
Handles Inquiries, Requests, Sales and Service Campaigns and Complaints received via Inbound and Outbound Call
Conducts Customer Satisfaction surveys for Sales, Service, Certified Pre-owned Vehicles, Parts, Fleet, Rent a Car and HED
Contacts Recall Customers
Creates, follows-up, and escalates Requests, Inquiries and Cases to different Departments
To document important information that transpired during the call.
Update customer data in SAP.
Maintain or Exceed the Target for Call Quality
Maintain or Exceed the Target for Total Number of Surveys done
Support the CRM Department with all activities as and when required by management
Call Center Experience - Minimum 3 Years
Bilingual - Arabic & English is a must
Good communication skills
Company Industry
- Automotive
- Automobile
- Auto Accessories
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Call Center Agent
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Al Abdulghani Motors