Call Center Agent
The Blue Group
Employer Active
Posted on 1 Apr
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Handle customers enquiries and complaints activities in a timely manner in line with the TBG objectives.
Documenting by logging cases and service requests all the relevant customer interactions in the CRM software.
Follow up on customers requests via email or call wherever applicable to ensure maximum level of customer satisfaction.
Communicate the latest prometons and offers, policy updates, product information to our customers.
Handle complicated issues patiently and if required, raise an alert to the supervisor in case of potential escalation.
Attend product training and calibration sessions and key selling points of new arrivals and or campaign launches.
Any other duties as directed by the supervisor, keeping in line with the employee skills and experience.
Desired Candidate Profile
Minimum 1 year of call center experience
Excellent communication skills
High level of patience in dealing with a variety of individuals
Passionate about meeting targets with a determination and energy that drives measurable results.
Microsoft Office Tools (Word, Excel, PowerPoint, etc)
Company Industry
- Retail
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Call Center Agent
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